Personalization is no longer a “nice to have” in wealth management.
It’s increasingly part of the client expectation. J.D. Power’s 2024 U.S. Wealth Management Digital Experience Study found that wealth management clients are expecting more tailored guidance through the digital channels their firms provide, while CFA Institute’s 2026 research on next-gen investors shows younger wealthy clients want hybrid advice models that combine human expertise with technology-enabled personalization.
For independent financial professionals, that shift creates both an opportunity and a challenge.